It's easy to place an order with Lee Silsby. Our Patient Care Advocates are here to assist you in the process, and insure that all of your questions are answered and your medications are received quickly. 

Ordering Prescription Medications

In most cases, your practitioner will call or fax us with your prescription.

​Once received, we will contact you to obtain the insurance information and discuss all the other details such as pricing, payment and shipping options.

​If you have the prescription with you, you may fax it to us directly to 216-321-4303 and include your contact information (full name and phone number) in the fax, if it is not already included in the prescription.

​Pharmacy Refund / Return Policy. All sales are final once a prescription has left the pharmacy. To the extent permitted by applicable law, payment(s) for patient-specific compounded medication(s) are non-refundable.

Ordering Refills


Refills Just Got Easier

The Lee Silsby app is a quick and convenient way for you to communicate with us about your refills.

  • Quick and Easy Refills
  • View Prescription History
  • Automatic Refill Reminders
  • No need to call, just send us a message

The quickest and easiest way to order refills is through our dedicated refill app. However, refills can also be ordered directly from our website, using our online refill form, ​or by calling our Patient Care Advocates at 1-800-918-8831.

Ordering Nutritional Supplements

​You may place your order directly online at or you may add any of those products to a Lee Silsby order along with your medications.